Shipping Policy

At Tamco Kenya, we are committed to delivering your orders quickly, safely, and efficiently across the country. Please review our shipping policy below to understand how we handle deliveries.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is processed, you will receive a confirmation message with delivery details.

Delivery Locations

We currently offer delivery across Kenya, including:

Nairobi

Mombasa

Kisumu

Nakuru

Eldoret

Other major towns and regions

If your location is not listed, feel free to contact us for confirmation before placing your order.

Estimated Delivery Time

Delivery timelines vary depending on your location:

Nairobi: 1–2 business days

Major towns: 2–4 business days

Remote areas: 3–6 business days

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather, logistics delays, or high demand.

Shipping Fees

Shipping costs are calculated based on your location and the size of your order.

Nairobi: Free or discounted delivery on selected items

Outside Nairobi: Delivery charges apply depending on distance and courier rates

The exact shipping cost will be communicated before order confirmation.

Order Tracking

Once your order has been dispatched, you may receive updates via phone, SMS, or email regarding the status of your delivery.

For any tracking inquiries, feel free to contact our support team.

Failed Deliveries

Please ensure that your contact details and delivery address are accurate.

If a delivery attempt fails due to:

Incorrect address

Unreachable phone number

Customer unavailable at delivery time

You may be required to pay an additional delivery fee for re-delivery.

Damaged or Missing Items

We take great care to ensure all items are delivered in perfect condition. However, if you receive:

A damaged item

An incorrect item

Missing items

Please contact us within 24 hours of delivery with clear photos and details, and we will resolve the issue promptly.

Delivery Inspection

We encourage customers to inspect their items upon delivery. Any concerns should be raised immediately with the delivery personnel or reported to our support team.

Contact Us

For any shipping-related inquiries, reach out to us:

Phone: +254 700072804

Email: support@tamco.co.ke

Policy Updates

Tamco Kenya reserves the right to update or modify this shipping policy at any time without prior notice. Changes will be effective immediately upon posting on this page.